Loan Processing Training For New Hires

A complete training curriculum for processing all conventional loans.

Course Information


Kathy Lewis Founder & Presiden Of Capstone Institute of Mortgage Finance
Instructed by Kathy Lewis
Master Mortgage Trainer Since 1986


Some would say loan processing is easy. Just fill in the blanks on your loan software and you’re done. Not True.

Capstone’s philosophy is one of “HANDS ON,” without using any software. We believe in teaching processors how to calculate all the numbers by hand and explain why it’s important.

Learning your company’s mortgage software is so much easier when you understand how to do the numbers yourself.

Student Technical & Training Support

Kathy Lewis has always prided herself on offering the best student support in the industry. Whether you’re currently taking any of her training classes or whether you have an unusual loan situation you are dealing with, Kathy is happy to assist.

Since 1986 your instructor Kathy Lewis has always offered free lifetime support.


Federal Regulations
Updated for 2021

Fannie Mae’s Desktop Underwriting
Includes an explanation of DU and how the program works.


Reviewing The New ” Uniform Residential Loan Application”
Includes the new 1003 Uniform Residential Loan Application that goes into effect in 2021.


These 3 combine training courses constitute all the information required of a new loan processor to successfully integrated into their first job.

For Over 38+ years Capstone’s Training MaterialsAnd Certificates of Completion Are Nationally Recognized.

Course 1: Correctly Reading & Understanding Credit Reports / No Testing

Credit reports are divided typically into four sections:

  • Whose credit is being represented
  • How they pay their bills
  • Rollovers
  • Public records
  • Inquiries

When reading and interpreting someone’s credit report, it’s important that you have the knowledge and skills to do so. This training is going to give you the knowledge and the skills.

Checking names, residences, opened accounts, tradelines, credit limits, available credit, closed accounts, collections, charge-offs and other information is vital to the outcome of the loan’s approval or denial.

Course 2: Correctly Calculating The Borrowers Income

Believe it or not:
One of the top reasons loans are returned or denied by lenders
is the improper calculation of the borrower’s income.

Regardless of whose mortgage software you’re using, your software can’t
look at the borrower’s income documentation and apply underwriting
rules on what’s acceptable and what’s not. Only competent originators and processors can review the borrower’s income and decide if it’s acceptable or not.

Course 3: Conventional Loan Processor Training For New Hires

( This is your primary course – 12 hrs + testing

This training will explain FannieMae and FreddieMacieMac’s rules and guidelines that all processors are required to follow. View our table on Contents and see for yourself why Capstone courses are regarded as the best in the industry. During your training you’ll acutually be  processing a conventional loan using real documentation and putting them in a stacking order ready to send to your underwriter.
For approval.

Learning is  made easier because your learning manual and  practice exercises are exact copies of what Ms Kathy is explaining and demonstrating on your PC screen. 


Conventional Loan Processing

The Loan Processor scrutinizes every line item on the residential mortgage loan application for accuracy and authenticity before signing off on the file and sending the loan application to the underwriter for approval.

Kathy Lewis’s processor training takes complicated topics and breaks them down into simple concepts in a logical order.

Capstone Institute has been perfecting their “Best Practices” methods for training loan processors and loan originators since 1986.

Capstone Institute-trained processors are better organized and understand how to calculate all of the numbers without relying on their mortgage software. Our structured training prepares processors to perform their duties and responsibilities quickly with minimum management supervision. Our training covers every job skill a new processor needs to understand .