Capstone Institute Refund Policy
Refund Policy on CMS Certified Mortgage Specialist Training Program
Capstone offers all its students a free 3 hour viewing evaluation period which must be completed within 10 days of purchase. After purchasing either the CMS “Certified Mortgage Specialist for Loan Originators” or CMS “Certified Mortgage Specialist for Loan Processors“, you may request a refund if the student hasn’t logged in for more than 3 hours of training. You may also request a refund if your request is made within 10 days of your purchase.
You may not request a refund within your 10 day evaluation period if the student has logged 3 or more hours of the training.
Refund requests must be directed to Garry Trost at 888-254-3431. If after school hours leave your request with our answering service so we can document your request.
An administrative fee and return postage fee of $40.00 and a 4.5% credit card transaction fee will be deducted from the CMS purchase price.
Refunds will not be processed until all applicable training materials have been returned to Capstone Institute in resaleable condition.
Refund Policy With All Other Online Video Self-Paced Training:
Capstone offers all its students a free 3 hour, 10 day viewing evaluation period. This means after purchasing an online training class, you have 10 days to log into your training or 3 hours to sample the training.
If the student is not happy with the training after 3 hours of viewing, or ten days from the purchase date, they may request a refund by sending their request to firstname.lastname@example.org. or to email@example.com
An admistrative and return shipping fee of $26.00 and a 4.5% credit card transaction fee will be deducted from the refund price.
Refunds will not be processed until all training materials, if applicable, have been returned to Capstone Institute in resaleable condition.
Refund Policy For Safe Act , Live Classroom Instruction:
Purchaser and or Student must give at least 3 business days notice to Capstone Institute that the student will not be able to attend.
If a Class is scheduled for Friday, the Student or Purchaser must give notice that they will not be attending any later than Tuesday 5PM (EST) prior to the Friday class. Send your notice to firstname.lastname@example.org . Refunds will be processed immediately minus a $30.00 cancelation administration fee for a total refund of $355.00
If a student misses their training date without giving notice to Capstone of their inability to attend; Purchaser and or Student will not be eligible for any refund.
Students who wish to postpone their training to a future date may do so by giving at least 4 days notice to Capstone Institute. By giving at least a 4 day notice, Student may postpone their training to a future date without a rescheduling fee but loses their ability to request a refund. All training must be completed within 60 days of purchase date.
Refund Policy For Live/Webinar Courses:
Purchasers and or Students registered for a live online training webinar may receive a full refund minus a cancelation administration fee of 4.5 % credit card fee with the condition that all training materials are returned to Capstone Institute in resalable condition.
Purchaser is responsible for their their return shipping charges and returned materials must be return in resalable condition.
In the event Capstone Institute incurs computer disruptions or loss of internet connectivity before or during any live webinar; Capstone Institute reserves the right to reschedule the training to future date.