Refund Policy with Online Video Self-Paced Training:

Capstone offers all its students a free 3 hour, 10 day viewing evaluation period.  This means after purchasing an online training class, you have 10 days to log into your training or 3 hours  to sample the training.

If the student is not happy with the training after 3 hours of viewing, or ten days from the purchase date, they may request a refund by sending their request to support@capinst.com. or to garryt@capinst.com

An Administrative fee of $20.00 and a 4.5% credit card transaction fee will be deducted from the refund price.
Refunds will not be processed until all training materials, if applicable, have been returned to Capstone Institute in resale able condition.

 

Refund Policy For Live Classroom Instruction:

Purchaser and or Student must give at least 3 business days notice to Capstone Institute that the student will not be able to attend.

Example:
If a Class is scheduled for Friday, the Student or Purchaser must give notice that they will not be attending no latter than Tuesday 5PM (EST) prior to the Friday class. Send your notice to support@capinst.com .  Refunds will be processed immediately  minus a $20.00 administration fee and minus a 4.5% credit card fee.

If a student misses their training date without giving notice to Capstone of their inability to attend; Purchaser and or Student will not be  eligible for any refund.

Students who wish to postpone their training to a future date may do so by giving at least 1 day notice to Capstone Institute. By giving at least a 1 day notice, Student may postpone their training to a future date without a rescheduling fee but loses their ability to request a refund. All training must be completed within 6 months of purchase date.

 

Refund Policy For Live/Webinar Courses:

Purchasers and or Students registered for a live online training webinar may receive a full refund minus a $20 Administration fee and a  4.5 % credit card transaction fee by sending their refund request in writing or via e-mail within 3 business days of the event to Capstone Institute, at  support@capinst.com.  All training materials pre-sent to the purchaser must be returned to Capstone Institute in resalable condition and purchaser is responsible for their shipping charges.

In the event Capstone Institute incurs computer disruptions or loss of internet connectivity before or during any live webinar; Capstone Institute reserves the right to reschedule the training to future date.

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