Capstone Institute Refund Policy

Refund Policy on all Video training programs:

If a student is not satisficed with their video training and course materials they may return them for a refund.

You may not request a refund if:
*The student has logged / viewed 1.5 or more hours of their training.
*Refund requests must be made within 10 days of purchase.
*Refund requests must be directed to [email protected].
*All materials must be returned to capstone in resalable condition.
*Materials deemed damaged or not resalable will be deducted from the purchase price.
*Capstone will cover the return shipping expenses by sending the purchaser a prepaid FEDEX return shipping label.

Refund Policy For Safe Act , Live Classroom Instruction:

Purchaser and or Student must give at least 3 business days notice to Capstone Institute that the student will not be able to attend.

If a Class is scheduled for Friday, the Student or Purchaser must give notice that they will not be attending any later than Tuesday 5PM (EST) prior to the Friday class. Send your notice to . Refunds will be processed immediately minus a $30.00 cancelation administration fee.

If a student misses their training date without giving notice to Capstone of their inability to attend; Purchaser and or Student will not be eligible for any refund.

If a student arrives after 8:30 Am on their first day of class, they may be denied attending that class date. NMLS has strict rules for attendance.
If a student is denied entry because of arriving late they will be given the option of attending the next scheduled class but will not be eligible for any refund.

Refund Policy For Live/Webinar Courses:

Purchasers and or Students registered for a live online training webinar may receive a full refund minus a cancelation administration fee of 3.5 % credit card fee with the condition that all training materials are returned to Capstone Institute in resalable condition.

Purchaser is responsible for their their return shipping charges and returned materials must be return in resalable condition.

In the event Capstone Institute incurs computer disruptions or loss of internet connectivity before or during any live webinar; Capstone Institute reserves the right to reschedule the training to future date.