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Question 1 of 10

1. Question
A mortgage company is preparing a new telemarketing campaign. Before calling consumers, the compliance manager reminds the team that the National Do-Not-Call Registry must be checked and registered numbers removed from the call list. How often must this be done?
- A) Every 7 days
- B) Every 31 days
- C) Every 6 months
- D) Once per year
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Question 2 of 10

2. Question
A consumer places both a home phone number and a cell phone number on the National Do-Not-Call Registry. How long do those numbers remain on the Registry?
- A) Until the consumer removes them or the phone service is discontinued
- B) For 90 days
- C) For 1 year
- D) For 10 years
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Question 3 of 10

3. Question
A borrower tells a mortgage solicitor, ‘Do not call me again.’ The company places the borrower on its internal Do-Not-Call list. How long must that internal request be honored?
- A) 31 days
- B) 1 year
- C) 5 years
- D) 10 years
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Question 4 of 10

4. Question
During a solicitation call, a loan originator contacts a consumer about mortgage services. What information must the solicitor provide?
- A) Only the name of the loan program being offered
- B) Only the interest rate and APR
- C) The solicitor's name, the entity on whose behalf the call is made, and a contact number or address
- D) The consumer's credit score and estimated approval date
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Question 5 of 10

5. Question
A mortgage company places outbound solicitation calls. The compliance officer reminds the staff that each call must transmit proper Caller ID information. What must be transmitted?
- A) The caller's name and telephone number
- B) The borrower's name and address
- C) The lender's license renewal date
- D) The name of the loan investor only
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Question 6 of 10

6. Question
A mortgage company wants to use a recorded message to call residential phone numbers about refinance options. Under the rule described on this page, is this allowed?
- A) Yes, as long as the recording is less than one minute
- B) Yes, if the company calls only during business hours
- C) Yes, if the consumer has equity in the property
- D) No, solicitation calls using artificial voices or recordings cannot be made to residences
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Question 7 of 10

7. Question
A telemarketer wants to use an artificial voice message to call consumers’ cell phones about a mortgage offer. Some consumers may be charged for receiving the call. What does the rule say?
- A) These calls are prohibited to cell phones or any service where the recipient is charged for the call
- B) These calls are allowed if the caller identifies the mortgage company
- C) These calls are allowed if the number is not on the National Registry
- D) These calls are allowed if made after 9:00 a.m.
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Question 8 of 10

8. Question
A lender’s marketing vendor uses an autodialer that ties up several lines of a local business at the same time. What is the compliance issue?
- A) Autodialed calls are allowed if made to a business
- B) Pre-recorded or autodialed calls cannot engage two or more lines of a multi-line business
- C) The rule applies only to emergency numbers
- D) The rule applies only to residential landlines
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Question 9 of 10

9. Question
A mortgage company sends unsolicited advertising faxes to potential borrowers. Which statement is correct?
- A) Unsolicited advertising faxes are allowed if the company includes a phone number
- B) Unsolicited advertising faxes are allowed only once per year
- C) Unsolicited advertising faxes are prohibited
- D) Unsolicited advertising faxes are allowed if sent after normal business hours
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Question 10 of 10

10. Question
A new mortgage employee asks which agency oversees the Acts related to the Do-Not-Call rules discussed on this page. What is the correct answer?
- A) Federal Housing Administration
- B) Consumer Financial Protection Bureau
- C) Department of Housing and Urban Development
- D) Federal Trade Commission
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