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Question 1 of 6

1. Question
TELEMARKETING SALES RULES

A telemarketer places an unsolicited call to a consumer residence at 10:30 p.m. local time without prior consent. Why could this violate federal telemarketing regulations?
- A) Telemarketing calls may only be made between 10:00 a.m. and 5:00 p.m.
- B) Calls to residences are prohibited after 9:00 p.m. local time without prior consent
- C) Telemarketers may call only on weekends
- D) Telemarketing calls are prohibited unless the consumer is already a customer
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Question 2 of 6

2. Question
PERMISSIBLE SOLICITATION SCENARIOS

A mortgage professional contacts a former borrower whose mortgage transaction closed 12 months ago, even though the borrower number appears on the National Do-Not-Call Registry. Why would this call generally be permitted?
- A) Mortgage professionals are exempt from all Do-Not-Call restrictions
- B) Calls are permitted because the parties have an established business relationship within the previous 18 months
- C) Calls are allowed only if made before 5:00 p.m.
- D) The National Do-Not-Call Registry applies only to credit card companies
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Question 3 of 6

3. Question
PERMISSIBLE SOLICITATION SCENARIOS

A consumer submits an online mortgage inquiry requesting refinancing information. Two months later, a mortgage professional contacts the consumer regarding loan programs. Why would this contact generally be permissible?
- A) Consumers who make an inquiry may generally be contacted for up to 3 months following the inquiry
- B) All mortgage solicitation calls are exempt from federal telemarketing laws
- C) Mortgage professionals may contact consumers indefinitely after any inquiry
- D) Consumers waive all privacy rights when submitting a mortgage inquiry
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Question 4 of 6

4. Question
DO-NOT-CALL REGISTRY

A consumer wants to reduce unwanted telemarketing calls and asks how to register a telephone number with the National Do-Not-Call Registry. Which action may the consumer take?
- A) Register only through a mortgage lender or broker
- B) Submit a written request directly to the Federal Reserve
- C) Visit www.donotcall.gov or call 1-888-382-1222 from the number to be registered
- D) File a complaint with the local post office
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Question 5 of 6

5. Question
RETENTION OF TELEMARKETING RECORDS

A telemarketing company undergoes a regulatory audit concerning solicitation activities conducted 18 months earlier. How long must telemarketing records generally be retained?
- A) 6 months
- B) 12 months
- C) 18 months
- D) 24 months
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Question 6 of 6

6. Question
RETENTION OF TELEMARKETING RECORDS

A telemarketing company allows employees to use fictitious names during solicitation calls. What requirement applies to the use of fictitious names?
- A) Fictitious names may not be used under any circumstances
- B) Multiple employees may share the same fictitious name if approved by management
- C) Each fictitious name must be traceable to only one specific employee
- D) Employees may change fictitious names daily without documentation
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