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Question 1 of 10

1. Question
A consumer wants to reduce unwanted telemarketing calls and registers both a home phone and a cell phone number with the National Do-Not-Call Registry.

What is the primary purpose of the Registry?
- A) To block all incoming calls automatically
- B) To allow consumers to identify numbers that telemarketers may not call
- C) To require all businesses to stop making telephone calls
- D) To prevent lenders from contacting existing customers
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Question 2 of 10

2. Question
Once a consumer’s telephone number is placed on the National Do-Not-Call Registry, how long does it remain there?
- A) Five years
- B) Ten years
- C) Until the consumer removes it or service is discontinued
- D) Indefinitely unless renewed every year
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Question 3 of 10

3. Question
A mortgage company uses telemarketing to contact prospective borrowers.

How often must the company update its call lists by removing numbers appearing on the National Do-Not-Call Registry?
- A) Every 7 days
- B) Every 31 days
- C) Every 60 days
- D) Every 90 days
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Question 4 of 10

4. Question
A consumer tells a mortgage company representative, “Do not call me again.”

How long must the company’s internal Do-Not-Call list honor that request?
- A) One year
- B) Three years
- C) Five years
- D) Ten years
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Question 5 of 10

5. Question
During a telemarketing call, which information must the solicitor provide?
- A) Only the company website
- B) Only the loan officer's first name
- C) The solicitor's name, the entity represented, and contact information
- D) The consumer's credit score
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Question 6 of 10

6. Question
A telemarketer places a solicitation call but intentionally blocks all Caller ID information.

Which requirement may have been violated?
- A) RESPA disclosure requirements
- B) Caller ID transmission requirements
- C) ECOA notification requirements
- D) HMDA reporting requirements
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Question 7 of 10

7. Question
A company uses a prerecorded message to solicit mortgage business from residential telephone numbers.

Which statement is generally correct?
- A) Such calls are always permitted
- B) Such calls are prohibited when made using artificial voices or recordings
- C) Such calls are permitted if made after 9:00 p.m.
- D) Such calls are permitted if the company is licensed
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Question 8 of 10

8. Question
A telemarketer sends prerecorded advertising messages to cell phones.

Which statement is most accurate?
- A) The practice is generally prohibited
- B) The practice is allowed if the call lasts less than one minute
- C) The practice is allowed on weekends
- D) The practice is allowed if Caller ID information is transmitted
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Question 9 of 10

9. Question
A company uses an autodialer that simultaneously occupies multiple lines at a hospital emergency communications center.

Why is this problematic?
- A) It violates appraisal independence requirements
- B) It violates restrictions on autodialed or prerecorded calls to emergency numbers and multiple-line businesses
- C) It violates HMDA reporting requirements
- D) It violates flood insurance regulations
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Question 10 of 10

10. Question
Which additional marketing practice is prohibited under related provisions discussed on this page?
- A) Sending Loan Estimates electronically
- B) Providing annual privacy notices
- C) Sending unsolicited advertising faxes
- D) Conducting customer satisfaction surveys
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